What to expect on the day of your arrival in to Newcastle Airport

If you are arriving on a domestic flight:

• You will not need to pass through the immigration checks at Newcastle Airport, as you will have done this already upon your arrival in to the UK.
• Please remember to collect your checked-in luggage from the baggage reclaim carousel before you leave the exit. Once you pass the exit doors, you will not be able to return into this area and so it is very important not to leave your suitcases behind! It is strongly advised to attach a yellow ribbon to your suitcase, so that it can be easily identified as belonging to a student of Durham University. Please do not bring more luggage than you need, a maximum of two cases is advised.
• Upon leaving the domestic arrivals area, you will need to proceed to the Durham University welcome desk. When you come out of the domestic arrivals exit, please head to your right hand side and look for the international arrivals. You will walk past WHSmiths, Starbucks and will see the Durham University welcome desk set up close to the Arrow Cars taxi desk.
• Look out for staff in Durham University purple or black T-shirts/hoodies  and a desk with a purple table cloth and the Durham University logo. 
• Our colleague will check your booking at the desk and guide you to your onward transport to your accommodation in Durham. Please make sure that you give your name to the Durham University staff member at the desk, to ensure that you are guided to the right place for your onward travel.
• Please note that you will need to use the airport trolleys to move your luggage from the airport terminal to your onward travel. Your luggage is your responsibility and it is advised not to bring too much - please remember that you will be able to purchase most of the items that you will need in Durham.

If you are arriving on an international flight:

• You will need to pass the immigration checks at Newcastle Airport.
• Please remember to collect your checked-in luggage from the baggage reclaim carousel before you leave the exit. Once you pass the exit doors, you will not be able to return into this area and so it is very important not to leave your suitcases behind! It is strongly advised to attach a yellow ribbon to your suitcase, so that it can be easily identified as belonging to a student of Durham University. Please do not bring more luggage than you need, a maximum of two cases is advised.
• When you come out of the international arrivals exit, please look out for Durham University staff in purple/black T-shirts/hoodies  and a desk with a purple table cloth and Durham University logo. 
• Our colleague will check your booking at the desk and guide you to your onward transport to your accommodation in Durham. Please make sure that you give your name to the Durham University staff member at the desk, to ensure that you are guided to the right place for your onward travel.
• Please note that you will need to use the airport trolleys to move your luggage from the airport terminal to your onward travel. Your luggage is your responsibility and it is advised not to bring too much - please remember that you will be able to purchase most of the items that you will need in Durham.

Late night arrivals:

• If your flight is due to arrive late in the evening, then it is important that you please email the Meet and Greet team to inform the team of your plans: [email protected]
• If you have arrived at Newcastle Airport on the day before the scheduled date for the meet and greet service, and have stayed in a hotel close to the airport (at your own cost), then please come to the Durham University welcome desk in the airport on the named days for the service. If you are intending to do this, then it is important that you please email the Meet and Greet team to inform the team of your plans: [email protected]

Delayed , cancelled flights, or for any further information:

• Please contact the Meet and Greet team at [email protected] if your travel plans are changed, interrupted, delayed, or cancelled, or if you have any questions about the meet and greet service.

*Please note that the journey from the Newcastle Airport to Durham takes approximately one hour.